ORDER & DELIVERY
PRICES
- Prices on the com site are stated in EUR,USD, DKK, GBP, SEK and in NOK.
The price presented for each article is excluding freight. Freight costs are presented separately at the Check-out.
TAXES, CUSTOMS DUTIES AND FEES
- For all orders shipped to countries within the European Union VAT is included in the prices and will be charged at the Check-out.
- For shipment to countries outside the European Union may be subject to taxes, customs duties and fees levied by the destination country (Import Fees).
- Note that prices for these countries are shown on the website including taxes but once you go to Check-out and select delivery address, your balance will be deducted by 20% (Swedish VAT). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. A separate invoice will be sent to you from our distribution partner DHL, Schenker or UPS.
Please note that US customers will not be charged for any customs duties or import fees upon receipt of the products if the order amount is below 800 USD. Customs duties and import fees is added above 800 USD. Shipping costs and eventual local sales taxes might be added.
SHIPPING AND SHIPPING COSTS
The floramanufaktur.com online store ships to all countries within the EU, Canada, USA, Switzerland and to Norway. Shipments to other countries are not possible at the moment. Upon delivery request within the rest of the world please contact us at info@floramanufaktur.se
- Shipping fees will be shown when you choose country in the Check-out.
- For customers outside Sweden your package are sent with DHL. We don’t deliver to post office boxes, army post office and fleet post office addresses. All international orders are fully traceable using DHL www.dhl.com
Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. If you order is lost you need to contact us as soon as possible in order to start an investigation with the shipping company. - Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address.
ORDER
- Orders are processed and delivered within 1-3 business days in Sweden.
- For customers outside Sweden orders are processed within1-2 business days and delivered within 5-10 business days depending on country.
After submitting your order, we will send you an order acknowledgement by email with your order number, details of the product you have ordered from us and delivery details. Please note that the receipt email is an acknowledgement that we have received your order and is not an acceptance of the order. Make a habit of checking your order confirmation through to make sure everything is OK.
PLEASE NOTE! If you do not receive an order confirmation email from us, you may have typed your email address incorrectly, or the email from us ended up in your Junk mail.
Ordered shipment that is not redeemed or if the customer has given an incorrect address, Flora manufaktur / Snösjö production AB reserves the right to charge you as a customer 50 EU for our incurred costs for return shipping and handling costs.