OUR TERMS AND CONDITIONS
This website floramanufaktur.com is operated by Snösjö Production AB. These terms and conditions apply to all use of floramanufaktur.com website.
Snösjö Production AB reserves the right to change these terms and conditions from time to time. Snösjö Production AB reserves the right to seek all solutions available at law and in equity for violations of these Terms and conditions, including the right to block access to the site.
COMPANY INFORMATION
Snösjö Production AB
Sågvägen7
435 43 Pixbo
Sweden
Phone: +46 762 090284
Company registration number: 556952-9091
VAT: SE556952909101
ORDER & DELIVERY
PRICES
Snösjö Production AB is not responsible for currency changes/exchange rates that your local bank might have when exchanging into your local currency. The price presented for each article is excluding freight. Freight costs are presented separately at the Check-out.
TAXES, CUSTOMS DUTIES AND FEES
- For all orders shipped to countries within the European Union VAT is included in the prices and will be charged at the Check-out.
- For shipment to countries outside the European Union may be subject to taxes, customs duties and fees levied by the destination country (Import Fees). Note that taxes and duties can be various depending on product value, please contact your local customs office for the right information.
- Note that prices for these countries are shown on the website including taxes but once you go to Check-out and select delivery address, your balance will be deducted by 20% (Swedish VAT). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. A separate invoice will be sent to you from our distribution partner UPS or Schenker.
Please note that US customers will not be charged for any customs duties or import fees upon receipt of the products if the order amount is below 800 USD. Customs duties and import fees is added above 800 USD. Shipping costs and eventual local sales taxes might be added.
SHIPPING AND SHIPPING COSTS
The floramanufaktur.com online store ships to all countries within the EU, Canada, USA, Switzerland and to Norway. Shipments to other countries are not possible at the moment. Upon delivery request within the rest of the world please contact us at info@floramanufaktur.se
- Shipping fees will be shown when you choose country in the Check-out.
- For our Swedish customers packages are sent out with Schenker and Post Nord and you will get an SMS or mail when your package is ready for collection.
- For customers outside Sweden your package are sent with DHL. We don’t deliver to post office boxes, army post office and fleet post office addresses. All international orders are fully traceable using DHL www.dhl.com. Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. Snösjö Production AB insures each purchase during the time it´s in transit until it´s delivered to your specified address. If you order is lost you need to contact us as soon as possible in order to start an investigation with the shipping company. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed. Snösjö Production AB are not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.
- Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address.
ORDER
- Orders are processed and delivered within 1-3 business days in Sweden.
- For customers outside Sweden orders are processed within1-2 business days and delivered within 5-10 business days depending on country.
After submitting your order, we will send you an order acknowledgement by email with your order number, details of the product you have ordered from us and delivery details. Please note that the receipt email is an acknowledgement that we have received your order and is not an acceptance of the order. Make a habit of checking your order confirmation through to make sure everything is OK.
PLEASE NOTE! If you do not receive an order confirmation email from us, you may have typed your email address incorrectly, or the email from us ended up in your Junk mail.
Ordered shipment that is not redeemed or if the customer has given an incorrect address, Flora manufaktur / Snösjö production AB reserves the right to charge you as a customer 50 EU for our incurred costs for return shipping and handling costs.
ACCEPTANCE OF ORDERS
When placing an order on floramanufaktur.com you confirm that you have read these terms and conditions and that you agree to them. Snösjö Production AB may choose to not accept your order in our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order are as follows:
- If we are unable to obtain authorization of your payment.
- If products are shown on the website but are not available or are incorrectly priced or otherwise incorrectly described.
- If the delivery address you submit is the address of an entity or individual providing freight forwarding services.
REFUSED ORDER
If you refuse your order or if we can’t deliver the package because of wrong or faulty information we will deduct the shipping and any other fees such as import tax and duty that been added on from your refund as the invoices then will be turned to us. Refund transactions will be reimbursed within 10 business days from the day it reached our warehouse to the account that was used when placing the order.
CANCELLATIONS
All orders are final and due to the high tempo at our warehouse we are not able to cancel any placed orders.
PAYMENT
In floramanufaktur.com online store, you pay quick and easy with Klarna Checkout or Paypal.
GIFT CARD
A gift card is treated as a value document that can be used to pay or partially pay an order when purchasing in our online store. The gift card code is generated when the order is paid. The gift certificate is valid for two years from the date it was issued. The date of issue is stated on the gift certificate.
RETURNS/REFOUND
You have always the right to withdraw from your purchase – even on sale. All products must be returned unused ,in good condition with labels intact and together with their original packaging to our warehouse in Sweden.
- Return goods with a full refund or exchange size of products during a period of 20 days after you have received the products.
- For returns from countries outside Sweden you will have to arrange and pay shipping costs for returning the product.
Note, it is important that you use the return form you received with your delivery. If you have lost it, please contact us at order@floramanufaktur.se
Please note that Snösjö Production AB do not refund any freight costs.
SEND RETURNED GOODS TO:
Flora Manufaktur/Snösjö Production AB
c/o Texpress Logistik
Kryptongatan 14
43153 Mölndal
Sweden
If you are not happy with something you ordered you have a 20 day cooling off period to verify that the products suits you. The 20 day period applies on all products except for underwear. All products need to be in original condition and you bear the cost of the return shipping. We will carry out a refund for the item sent back and the eventual outgoing shipping cost within 10 business days from the day your return has arrived at our warehouse. The cooling off period is only eligible for EU-customers.
- Returns will be processed within 10 business days from the day it reached our warehouse. Please note that the handling time might take longer during public holidays and sale periods.
- A confirmation will be sent to you as soon as we have received and handled the return.
- Repayment will be made to Klarna- or card account you used when you made the order.
DEFECT PRODUCTS
In order to return defect products, please contact us at info@floramanufaktur.se
EXCHANGE
- If you wish to exchange the goods please place a new order in our web shop floramanufaktur.se and return the unwished product.
COMPLAINT
We guarantee that the goods you have ordered are free from errors at delivery. Should you receive a defect or wrongly supplied product, contact Customer Service as soon as possible, but no later than within 14 days. Return the product in the condition it was received followed by a damage or error report, you will get a new and correct product within 2-3 weeks. The mis-delivered goods must be in unused condition. Return the product together with the payment confirmation. Please fill in the reason for return in the form.
NOTE! Before you return the defective / wrongly supplied product, you must contact Customer Service to get the return pass contact: info@floramanufaktur.se
REFUNDS
Refund transactions will be reimbursed to the account that was used when placing the order. The bank transaction might take up 2-3 business days to proceed depending on your bank /credit holders.
Additional VAT charges will not be refunded. If you want a refund for your duties and/or taxes you´ll need to contact your local UPS. Show proof that you have sent the items back for a refund and they will help out. Shipping costs will not be refunded unless there is a complaint.
COLORS
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
CONTENT AND TRADEMARK
The website and content at www.floramanufaktur.com are intended solely for personal, non-commercial use. You may download or copy the content or other possible materials displayed on the website for personal use only. All content on the website, including designs, text, illustrations, photos, logos, film and images, are the property of Snösjö Production AB. All trademark and company names mentioned or visible on the website are the property of their owners.
Nothing on the website should be construed as granting or otherwise construed any license or right to use any material appearing on the website, accept to the extent permitted by mandatory law, without our written approval.
DISCLAIMER
Snösjö Production AB always strives to display correct texts and contents, however Snösjö Production AB does not guarantee that all products included in the floramanufaktur.com web shop are in stock at the time your order is placed. In the event that an item is unavailable floramanufaktur.com will contact you soonest possible by e-mail or phone. Floramanufaktur.com cannot guarantee that all content is free of inaccuracies or typographical errors at all times. Neither can we promise that all information is up-to-date at all times. Floramanufaktur.com has the right to update or change content of the site at any time. Floramanufaktur.com has the right to cancel order prior to dispatch should we find that the price is not correct. In such case we will notify you by e-mail or phone.
Snösjö Production AB disclaims any and all liability for any and all damages arising from the use of or inability to use the web shop.
PERSONAL DETAILS
In floramanufaktur.com web shop your personal details will be registered. We handle all personal details with care. We only collect information about you to process your order and if you confirm you would like to receive newsletter, we will also use your personal details for our newsletters. We will never pass your personal details or order details to any other company, other than to process your order.
You have the right to view your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
FORCE MAJEURE
In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events) the contract between you and floramanufaktur.com can be partially or fully terminated by Snösjö Production AB.
GOVERNING LAW
These terms of use are compiled in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
OUR POLICY
Your security and integrity are important to us. Our policy for processing personal data describes what data we collect, for what purpose they are collected, how you can control your own information and how you can contact us.
Snösjö Production AB
Last updated 2020-01-25