RETURNS/REFOUND
You have always the right to withdraw from your purchase – even on sale. All products must be returned unused ,in good condition with labels intact and together with their original packaging to our warehouse in Sweden.
- Return goods with a full refund or exchange size of products during a period of 20 days after you have received the products.
- For returns from countries outside Sweden you will have to arrange and pay shipping costs for returning the product.
Note, it is important that you use the return form you received with your delivery. If you have lost it you could download it here or contact us at order@floramanufaktur.se
Please note that Snösjö Production AB do not refund any freight costs.
SEND RETURNED GOODS TO:
Flora Manufaktur/Snösjö Production AB
c/o Texpress Logistik
Kryptongatan 14
43153 Mölndal
Sweden
If you are not happy with something you ordered you have a 20 day cooling off period to verify that the products suits you. The 20 day period applies on all products except for underwear. All products need to be in original condition and you bear the cost of the return shipping. We will carry out a refund for the item sent back and the eventual outgoing shipping cost within 10 business days from the day your return has arrived at our warehouse. The cooling off period is only eligible for EU-customers.
- Returns will be processed within 10 business days from the day it reached our warehouse. Please note that the handling time might take longer during public holidays and sale periods.
- A confirmation will be sent to you as soon as we have received and handled the return.
- Repayment will be made to Klarna or Paypal- or card account you used when you made the order.
Ordered shipment that is not redeemed or if the customer has given an incorrect address,
Flora manufaktur / Snösjö production AB reserves the right to charge you as a customer 50EU for our incurred costs for return shipping and handling costs.
DEFECT PRODUCTS
In order to return defect products, please contact us at info@floramanufaktur.se
EXCHANGE
- If you wish to exchange the goods please place a new order in our web shop floramanufaktur.se and return the unwished product.
All exchange orders to countries outside the European Union are sent out marked as “Warranty Replacement Order”. This explains for your customs that you have already paid government tax and duty on your original tracking number, and that this is a replacement item. Should your customs insist and issue the fee again you will need to show proof that it is an exchange item and that you have already paid the fee, and have sent the original order back to us. Please have the tracking for your return and the receipt for the fee at hand.
COMPLAINT
We guarantee that the goods you have ordered are free from errors at delivery. Should you receive a defect or wrongly supplied product, contact Customer Service as soon as possible, but no later than within 14 days. Return the product in the condition it was received followed by a damage or error report, you will get a new and correct product within 2-3 weeks. The mis-delivered goods must be in unused condition. Return the product together with the payment confirmation. Please fill in the reason for return in the form.
NOTE! Before you return the defective / wrongly supplied product, you must contact Customer Service to get the return pass contact: info@floramanufaktur.se
REFUNDS
Refund transactions will be reimbursed to the account that was used when placing the order. The bank transaction might take up 2-3 business days to proceed depending on your bank /credit holders.
Additional VAT charges will not be refunded. If you want a refund for your duties and/or taxes you´ll need to contact your local DHL. Show proof that you have sent the items back for a refund and they will help out. Shipping costs will not be refunded unless there is a complaint.